How Upskilling is Redefining HR’s Role in 2019

The employees contribute to the success of an organization. It is thanks to them that operations are efficient, and profit is made, thereby meeting business goals.

Nowadays, more companies are adopting upskilling techniques in their HR department. Rather than hiring new employees who specialize in niche skills, why not train existing employees? This is something that not only benefits the individuals but the business as well.

It instills a sense of trust between people and demonstrates to the workers that they are valued. Not to mention, this impacts future endeavors as well. The more the business grows, and perhaps even goes after another company acquisition, the more options there are for promoting existing employees to become the next set of leaders.

Given that the hiring process and everyday employee management is the role of HR, the professionals working in this department will have their role re-defined. This article will delve deeper into the role of upskilling in the modern-day business, and HR plays a crucial role in this.

Understanding upskilling

Upskilling your employees is incredibly valuable, but what exactly does this mean? Essentially, rather than continuously hiring new people, HR must first invest the time and effort into training the existing workers.

The market has shifted to a point where employees, in fact, expect to be provided with this level of care and training by the organization that they work for.

Strengthen relationships with existing employees

HR has a key role to play in the business, and they act as mediators between the company and the individual. In order to strengthen this relationship, there needs to be a number of policies put in place that both parties will benefit from. Demonstrating to the individuals that they are valued and that they will be provided with free training, is one example of this.

In the future, you might be financing a business acquisition once you have seen sufficient growth in your current one. Now, imagine having a wide number of knowledgeable and talented individuals that you can promote to leadership levels, as a result of the fact that you worked towards strengthening the relationship and invested in their training.

Making the investment

No one said that upskilling would be cheap. In fact, investing in training and programs for employees will often require a fair bit of money on the company’s part, which sometimes may even require you to learn how to apply for a small business loan.

However, always think about the bigger picture and the take-away. Your business will see the investment given that it will reduce the amount of staff turnover that you experience, and it will in fact even save you money in the long-run. Think about the cost of constantly hiring new employees, and the disarray that this would cause in the daily company operations.

HR will still oversee hiring, but they will moreover be focused on the training and wellbeing of current employees.


In order to get a better understanding of the wide number of benefits that upskilling provides, here are a few notable points:

    1. To the employees

    First and foremost, the employees will naturally improve. They will learn a number of new soft and hard skills, and their daily motivation will also increase. Think of it this way, if you were working for a company, would you put the time and effort in a place that you knew views you as easily replaceable? The chances are that you wouldn’t.
    People, everywhere, often feel disengaged from their work and spend countless hours of their time being distracted. This, in part, is due to the culture that the company is fostering, and HR can greatly assist by growing worker’s skill sets.

    2. The success of the business

    Every single company has the goal of achieving large-scale success. It has been mentioned time and time again, but without the help of the employees, this will never happen.
    Whether it’s mentoring, lunch and learn sessions, assistance, or another type of endeavor, the company leaders and HR can work together in order to offer these opportunities to their workers.

The future of HR

The workforce is constantly changing as a result of external factors and ideas that are introduced during a particular time. Even broader than upskilling, you can see the result of this due to technology. The use of automated programs that help people complete their jobs has forever changed daily business operations.

What exactly is the future of HR? The employees will continue to be the heart and soul of the company, and the human resources department provides assistance to the workers on a day to day basis.

Given that technology and other processes cause business operations to be in a state of flux, it’s only natural that HR professionals must learn how to adapt to new ideas and processes. Whether it’s an increase in sustainable practices, new health and safety precautions or something else, these new processes must be followed and enacted by HR.

Once a business hires an individual that fits perfectly with the company values, is hard-working, and knows how to get the job done, why lose that individual? It would benefit both parties to train the employees in order to become more jack-of-all trade experts, acquiring both new soft and hard skills. The company culture and community of the work environment will be improved, but as will your brand due to the increase in productivity and knowledge that this individual can now share.

Remember that for employees to value the company and be valued in return, transparency must always be made a priority. Above all, listen to your employee’s advice, especially when they have been working there for a long while now. If you ever endeavor on more company acquisitions, promote people that have been there for a while and have shown results, thereby strengthening the internal relations even more. At the end of the day, HR must always have a say in these procedures, and it is thanks to this department that the business is accumulating workers who are talented and who will grow with the company.