Technology and Artificial Intelligence (AI) have revolutionized the way in which businesses operate in recent times, and this is true of all industries. AI has enabled numerous different tasks in different departments to be completely automated, but many argue that this is not beneficial and removes the human element of the business. This is particularly prevalent in the HR department, but could AI actually help put the ‘human’ back in Human Resources?
There are some experts who claim that technology and AI is actually a huge help in HR. How is it helping, however? By using tech and AI, it enables those in this crucial department to focus on the important human contact while reducing the likelihood of burnout and human error. After all, human error is one of the main arguments championing the use of technology in businesses. Additionally, AI can help HR staff to make informed decisions that will benefit other employees.
First, it is worth taking a look at exactly how technology and AI is being used in HR. AI provides the opportunity to automate tasks such as the organization of appraisals, payroll, and even employee training. In many cases, technology can also handle a large amount of the recruitment process. It is very easy to see why more and more HR tasks will become completely automated in the near future as the technology evolves.
The Argument Against Artificial Intelligence
So, why are some people bothered by the use of AI in HR and other departments? The main argument is that it takes work away from an employee while also removing the important ‘human’ nature of the business. While this may be true in certain cases, the reality is that AI can truly be of great assistance in many departments (including HR!) where the technology and employees can work in harmony together to provide a much greater, efficient and personalized service.
The Argument for AI
When certain tasks in HR can be automated, it allows those working in HR to focus their efforts on providing the all-important ‘human’ touch in this department. It has left room for personalization and flexibility. Plus, the lightening of the workload can also aid HR employees by helping them to avoid work stress and anxiety overwhelming them. For certain tasks, it will also remove the risk of human error too, which can be damaging to certain areas of the business.
How Will Technology and Employees Co-Exist?
Recruitment is a great example of how AI and HR staff can work together to provide the best possible experience. There is AI which can handle vast volumes of applications and arrange interviews and keep candidates in the loop with timely emails. There’s no denying that the task of recruitment can be incredibly challenging and stressful to do without technology, regardless of whether you are a small or large corporation. The HR workers, meanwhile, can handle the actual selection process, providing the all-too-important human touch that is needed. Working together, AI and humans can streamline the recruitment process and find the right person for the job.
It is unfortunate, but personal judgment inevitably has a place in HR and can impact a wide range of important decisions. Gender, age, and ethnicity can subconsciously influence decisions which are, of course, hugely problematic and unfair. AI can eliminate human bias in areas like recruitment to give each candidate a fair chance and also help the business to identify the right person for the job. This can involve making sure that the right questions are being asked during interviews, automating recruitment tasks and screening candidates.
Training & Development
Perhaps the best example of this boosted personalization in HR AI is how training can be delivered. Many businesses will send multiple employees on the same training program, but this is not the best approach. Each employee will all have different needs and may already be trained in certain areas. Coding platforms, content platforms and user-generated content on places like YouTube enable training to be much more effective and valuable for each individual.
AI can also be used to develop talent and leadership. Data can be used to identify what areas every employee would excel in by analyzing performance, employee data, and requirements of different roles. In addition to making sure that the business is performing, this can also boost morale, help employees to reach their potential and increase employee retention.
Bringing The ‘Human’ Back Into Human Resources
Within the HR department, it is important that you can identify individuals or teams that are struggling so that you can help. It may seem like this is a task that only a human could do, but this is not the case. A good example of how technology and HR staff can be more efficient is by working together. AI can monitor employee/team performances and language used in communications to identify when there are problems which can then be handled by an HR employee. It may seem invasive, but it could help to keep morale high and stop employees from becoming overly stressed.
There is a misconception that using technology and AI results in a standard, mediocre and non-personalized goods/services. But algorithms can learn from the vast amounts of data fed in to deliver hyper-personalized products/services; services such as Facebook and Netflix are a prime example of this. AI can actually make human resources more ‘human’ by using data to provide a much greater service and more intelligent decisions for specific individuals.
When there is a mention of using AI and technology in the business world, many people will get uncomfortable and defensive as they will feel that their job is at risk. But AI and humans can co-exist in the professional realm and help each department to perform to a much higher standard.
AI can handle many tasks that will help HR staff to focus on key areas and avoid human error or burnout, but this is just the start of how it can be used to bring the ‘human’ back into HR. Data plays a huge role in business, and when AI can analyze this, it can deliver all kinds of amazing results to help HR, and the business, to be much more effective. Training, recruitment, developing staff and morale are just a few areas which can be vastly improved when AI and humans work together.
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